Terms & conditions
BY CONTINUING TO USE THIS WEBSITE YOU ARE CONFIRMING THAT YOU ACCEPT OUR TERMS AND CONDITIONS OF USE SET OUT BELOW. IF YOU DO NOT ACCEPT THE TERMS AND CONDITIONS, YOU MUST LEAVE THIS WEBSITE.
This www.yourPharmacist.co online website and brand is owned and provided by Ascensus Systems Limited, a company incorporated in Ghana under registration number CS159221022. Our TIN Number is C0062221248. If you need any information or have a complaint about this website or any of our services please contact us by one of the following methods:
The www.yourPharmacist.co Online service is run by
qualified pharmacists and operates from
registered pharmacy premises under
Ghana Pharmaceutical Council registered
premises number PC/GR/R/0400L at:
www.yourPharmacist.co
C/O Success Key Pharmacy
H/No. B684/21
Kwashie Bezrot Street
1st Abeka Extension Abeka [AMA]
Abeka Post Office
Lapaz - Accra
Superintendent Pharmacist
Francis Korbla Hlortsi-Akakpo
Reg. No. HA 1000
All pharmacists are bound by codes of professional ethics and conduct.
Your privacy and that of each other person whose information you provide to us is important to us. We will treat all your Personal Data as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable privacy regulations and consumer legislation.
Visitors to this website may be required to register in
order to use its facilities.
We are not under any obligation to accept a request for
registration and reserve the right to suspend or terminate
access at any time if your continued use is believed to
prejudice us or other users.
By using this website or any of our services you
confirm that the information you provide
is accurate and complete. You agree to update your details promptly if
they change. All information you provide will be kept secure and
You warrant that:
This website, the materials and software on it,
or provided to you through it are protected by copyright,
trade mark and other intellectual property rights and laws
throughout the world and are owned by, or are licensed to,
Ascensus Systems Limited and/or third parties.
You are permitted to display the materials on this website on a
computer screen and, save for restricted access documents,
to download and print a hard copy for your personal use or
for obtaining products or services from us,
provided you do not alter or remove any of the content
or any part of the website without our express permission
to do so and that you do not change or delete any copyright,
trade mark or other proprietary notices.
You agree not to:
The following terms apply to your use of the www.yourPharmacist.co prescription ordering service. These are additional to and supplement our general website terms and conditions which also apply.
Prescriptions for persons other than yourself
The following terms apply to the purchase of goods and services from www.yourpharmacist.co. These are additional to and supplement our general website terms and conditions which also apply. These terms and conditions may be amended at any time and the terms and conditions that apply for each order will be those on the website at the time you place your order.
If you have any questions concerning the service, please contact us.These terms and conditions contain important information about your rights and are legally binding. You should print and keep a copy of them for your records.
Registration
In order to use this service you may need to register on this website.
Age restrictions
We only accept orders from persons aged 18 or over. By placing an order, you are confirming that you are in this age range.
Residency
We only accept Prescription Orders from and dispatch prescriptions to addresses in Ghana.
Whilst we are happy to dispense valid prescriptions to customers all over Africa, it is recommended you contact us at via
support@yourpharmacist.co for expedited and special handling.
Placing an order
It is your responsibility to check that your order is accurate before submitting it to us.
Pricing
All prices on this website are in Ghana cedis and include all necessary
taxes unless expressly stated otherwise.
We take care to ensure that all pricing information on our website is
accurate but occasionally there may be an error.
Refunds
Refund requests are only acceptable within 3 days of purchase and are only valid for non-pharmaceutical products and are subject to our discretion.
Contact support@yourpharmacist.co along with a proof of purchase to request your refund.
We reserve the right to (i) cancel this offer at any time without prior notice
(ii) amend these terms and conditions.
Accuracy of product information
We try to ensure that all information and colours are correct at the time of their publication. However, the representation of colours on your browser may differ from the actual colours of products supplied. Any typographical, clerical or other error is subject to correction without any liability on our part. Any advice or recommendation given on this website or otherwise given to you by us, or any of our employees or agents, is followed or acted upon entirely at your own risk and we are not liable for such advice or recommendation.
Concluding a binding contract
When we receive an order from you to purchase items from us,
we will confirm that we have received the order by sms, WhatsApp or email to the address provided by you in your order. Your order is an offer to purchase an item and will not be binding on us until you have received an email to confirm that we have dispatched that item to you or you receive the item.
Our professional codes of conduct and legal restrictions may limit the number of any item we are permitted to supply to you and, as such, we have no obligation to supply quantities exceeding the relevant permitted maximum and will charge only for those we do supply. We reserve the right to reject any order.
Postage and packing costs may be added to the cost of your order and will depend on the total cost of the items you order and, where delivery options are provided, the option you choose.
The postage and packaging charge you will pay will be included in your total bill.
Where multiple items are included in one order, we may dispatch the items
separately, in which case, you will only be charged one postage and
packing charge.
Delivery
We hope you will be happy with any items you’ve ordered from us,
but if you’re not entirely satisfied, contact us within an hour of receiving the product.
If you are given a refund, you are responsible for any
postage incurred in returning the items you wish to cancel to us.
Unfortunately, we do not refund postage on return of part orders.
Items must be returned in the condition you received them,
which includes keeping any hygiene seals in place.
You will lose your right to return an item if you unseal a product
that needs to be sealed for health or hygiene reasons.
We hold the right to reduce the amount of refund that you receive,
in the event that non faulty items being returned are damaged or used in any way.
The amount which we might reduce your refund by will be
dependent on the decrease in value of your use of the item which will be determined solely by us.
You should note that should your
use mean that your items cannot be resold, this reduction may be 100%.
How to return items
If your refund and return is accepted and
if your unwanted items weigh less than 5kg you can return them either by post
or to our registered retail pharmacy partner within 7 days of notifying us
that you wish to return your items.
Please ensure that you take your items and receipts along.
Returns by post
To return items by post please repackage them carefully and return them to:
www.yourPharmacist.co
C/O Success Key Pharmacy
Abeka Post Office
Lapaz - Accra
Please ensure that your package contains your receipts.
Damaged and faulty items
You can request a refund on faulty goods
within 24 hours of receipt. In some cases we may offer to replace or
repair the item free of charge:
if the first repaired or replacement item
we supply also turns out to be faulty then you can claim a refund at this
point, which includes the price you paid for it plus any postal charges.
This does not apply to items that have failed due to
wear and tear.
You may have additional manufacturer's warranties with some products,
such as electrical items, giving you additional rights and you should
check these carefully.
If you believe any of the items you have ordered to be damaged or faulty,
please contact our Customer Services team and we will advise you how to return the items.
Email: support@yourpharmacist.co
Call: (+233) 20 572 0471 or (+233) 50 444 4837
Opening hours
Monday - Saturday: 8am-11pm
Sunday: 12pm-11pm
Refunds
Your refund will be processed once we receive your returned items.
Refunds are credited to the original payment method you paid with and will
take 5-7 working days to be credited to your account.
We will refund any standard postage paid on orders returned in full.
Unfortunately, we do not refund postage on return of part orders.
Refund exclusions
Unfortunately, you cannot return medicines,
including prescription medicines,
or anything that has a hygiene seal that has been broken.
Also no returns can be processed for any food items.
You have the right to reasonably inspect your items
as you would in a shop before accepting delivery, but you cannot return items
that you have used, unless you are returning them because they are
damaged or faulty.
Liability
Our maximum liability for our failure to fulfil an order that we are
legally bound to fulfil will be limited to the price paid by you for
that order.
Electrical products
You should read the instructions that come with the packaging before using the product and observe any specific warnings given by the manufacturer.
Medical products
Not all products are suitable for all medical ailments and, occasionally,
their use may interfere with any treatment you are receiving or aggravate a
condition. You should check with your GP before using any medical product.
Fitness products
Physical fitness products may not be suitable for use by some individuals.
You should check with your GP before embarking on any fitness programme.
Failure to do so may seriously damage your health.